{"id":39195,"date":"2024-05-02T12:29:48","date_gmt":"2024-05-02T19:29:48","guid":{"rendered":"https:\/\/winchestermysteryhouse.com\/?page_id=39195"},"modified":"2025-07-09T11:00:55","modified_gmt":"2025-07-09T18:00:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/winchestermysteryhouse.com\/faq\/","title":{"rendered":"FAQS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39195\" class=\"elementor elementor-39195\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2db843d e-con-full e-flex e-con e-parent\" data-id=\"2db843d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t<div class=\"elementor-element elementor-element-fb3b20d e-con-full e-flex e-con e-child\" data-id=\"fb3b20d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba97cea elementor-widget__width-initial elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"ba97cea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ca5784 elementor-widget elementor-widget-accordion\" data-id=\"0ca5784\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1321\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1321\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: What Are Your Operating Hours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1321\"><p>Open daily from 10AM-4PM on weekdays and 10AM-5PM on weekends (closed on Thanksgiving and Christmas Day).<\/p><p><strong>Closing times vary<\/strong>, please check our Buy Tickets page for current tour times or the top of our webpage for today&#8217;s hours. For any questions about this information, call us at 408-247-200.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1322\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1322\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Help! I'm Late For My Tour! What Do I Do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1322\"><p>Because we are located in the San Francisco Bay Area, we understand all about traffic making you late for something! Never fear, our team will take care of you. If you are 5-10 minutes late, you can be caught up to your tour or we will get you placed on the next available tour.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1323\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1323\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Is There Parking Onsite?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1323\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1323\"><p>Yes, we have two complimentary parking lots available onsite. One is directly on property in the front and the other is directly behind us off of Olsen Drive. We do advise larger vehicles and RV\u2019s to utilize the lot behind us. If both parking lots are full, you can find additional parking located at Santana Row. Please be aware that Olsen Drive does not permit on-street parking, and towing or ticketing may occur. We also offer lockers on site for valuables and luggage.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1324\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1324\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Is The Winchester Mystery House Child Friendly?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1324\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1324\"><p>All that talk of paranormal sometimes worries parents that the tour will be too scary for children. Not to worry \u2013 all ages are welcome and the Mansion Tour is very family friendly! Children four and under are free and ages 5-12 will need a ticket. We do ask that any minor be accompanied with an adult at any time. So go ahead, bring the family!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1325\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1325\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Can I Bring My Dog?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1325\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1325\"><p>We love furry companions, but unfortunately, we do not allow pets on the estate except for service animals. Visiting and need a place to leave your pet? There are a few doggie day cares nearby.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1326\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1326\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Is The House Climate Controlled?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1326\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1326\"><p>Due to the age of our historic home, there is no central air or heat. While we do have fans in the summertime and heaters in the wintertime, we cannot heat\/cool the entire house completely. We do advise all guests to dress for the time of year, light layers during summer and a warm jacket for winter. If you get uncomfortable on tour, please let your tour guide know and we will do our best to assist you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1327\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1327\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Do You Hold Private Events Or Weddings?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1327\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1327\"><p>Yes, the Winchester Mystery House offers venue rentals for private events and weddings. Please head to our <a style=\"color: red;\" href=\"https:\/\/winchestermysteryhouse.com\/private-events-and-weddings\/\">event page<\/a> to learn more and submit an inquiry.<\/p><p>Please note: Overnight rentals and private paranormal investigations are not available to the general public.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1328\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1328\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Do You Have Group Tours Available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1328\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1328\"><p>We are a very popular option for groups and would love to host you! We ask that our group tours are 20 or more guests. For school and youth groups, the minimums are 20. Please contact our team for more information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1329\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1329\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Is There Anywhere I Can Buy Merchandise Online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1329\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1329\"><p>We get it, our gift shop is filled with some amazing stuff! We offer some items online at our <a href=\"https:\/\/shopwinchestermysteryhouse.com\/\">online shop<\/a>. If you saw something you really can\u2019t live without, or need to do a return, please email gift@winchestermysteryhouse.com and we will do our best to help.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-13210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Do You Allow Paranormal Investigations, And Can I Do One On Property?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-13210\"><p>Over our 101 year history we have hosted famous investigators like Houdini, Sylvia Brown, James Van Praagh, Zak Bagans and most recently TAPS West Coast. We\u2019ve been featured on Unsolved Mysteries, Ghost Adventures and many others. As the caretakers of Sarah Winchester\u2019s home, we do not allow for guests to hold private investigations and extend our invitation for investigations selectively, ensuring that they will respect Sarah Winchester\u2019s memory and her beautiful home. You can contact our marketing department to inquire further.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13211\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-13211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: I Took A Photo Before My Tour, But Didn't Buy It. Can I Still Do So?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-13211\"><p>Nothing worse that missing that one of kind photo. What\u2019s the opposite of buyers remorse? Never fear, you can contact our photography vendor,\u00a0<a href=\"mailto:Mysterypix2012@gmail.com\" target=\"_blank\" rel=\"noopener\">Mystery Pix<\/a>\u00a0to get your photos!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13212\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-13212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Are Photos Allowed On Tour?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-13212\"><p>We allow non-flash photography during daytime tours inside the mansion. There is still no photography during Halloween tours due to safety requirements. Videography or live streaming is not allowed on while on tour due to copyright. So, take some pics, share them on social and tag us @ winchestermysteryhouse.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13213\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-13213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Are There A Lot Of Stairs, And Is The House Easily Accessible Or Movable For Those With Disabilities?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-13213\"><p>There are 47 staircases in the mansion. Due to Sarah Winchester\u2019s home being built in a period even prior to elevators, the house is not easily accessible. We do have three elevators she installed later in construction of the Winchester Mystery House\u00ae, but due to safety of our guests, these are inoperable. We do offer a video access tour on the property, <a href=\"https:\/\/winchestermysteryhouse.com\/tours\/\">click here<\/a>\u00a0for details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13214\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-13214\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Is The House Wheelchair Accessible?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13214\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-13214\"><p>Winchester Mystery House\u00ae is a historic home and is not currently wheelchair accessible. However, the grounds and gift shop are wheelchair accessible. In addition, there is an ADA video tour available on property. The ADA tour includes a video tour in one of the accessible garden buildings and the self-guided Sarah Winchester Garden Tour. Please click the &#8220;Buy Tickets&#8221; button on the top of the page to view availability.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13215\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-13215\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: I Think I Caught Something I Can't Explain In A Photo. Can You Look At It?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13215\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-13215\"><p>We have many guests who believe that they have captured something unexplained in a photo. While we would love to be able to confirm or deny that you did, the Winchester Mystery House\u00ae staff are not photo experts. We do encourage you to post your photo on Instagram with hashtag #winchestermysteryhouse, and let the community decide!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13216\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-13216\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: I Want To Have Engagement\/Graduation\/Any Other Photos Taken Of Me Professionally On The Outside Grounds, Is There A Charge For That?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13216\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-13216\"><p>Tickets to Sarah\u2019s Winchester\u2019s Garden Tour grants you access to the gardens and grounds if you would like to visit the estate.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13217\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-13217\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Are There Overnight Stays?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13217\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-13217\"><p>Spending the night in an old Victorian mansion sounds like fun \u2013 if you are into that sort of thing. But unfortunately, at this time, Winchester Mystery House\u00ae is not open for overnight guests. We are always looking at offering new experiences, but for now you\u2019ll have to settle in for the night somewhere else. However, a few times a year there are nighttime tours. Check any upcoming events for details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13218\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-13218\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Is There Food Onsite?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13218\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-13218\"><p>Yes! Our newly reopened Cafe 13 is open daily from 10 AM to 3 PM. Located inside of our gift shop, the cafe will be serving\u00a0<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-style: var( --e-global-typography-text-font-style ); font-weight: var( --e-global-typography-text-font-weight ); text-transform: var( --e-global-typography-text-text-transform );\">breakfast, lunch, snacks, and drinks.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13219\" class=\"elementor-tab-title\" data-tab=\"19\" role=\"button\" aria-controls=\"elementor-tab-content-13219\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Is Food Allowed On Tours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13219\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"19\" role=\"region\" aria-labelledby=\"elementor-tab-title-13219\"><p>Unfortunately, food is not allowed on tours, however bottled beverages with a sealed cap are. We do encourage guests to bring a bottle of water on tour, especially during the warm summer months.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13220\" class=\"elementor-tab-title\" data-tab=\"20\" role=\"button\" aria-controls=\"elementor-tab-content-13220\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Is The House Really Haunted?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13220\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"20\" role=\"region\" aria-labelledby=\"elementor-tab-title-13220\"><p>That\u2019s just part of the mystery, right? Since 1923, many guests and employees have experienced strange phenomena while inside Sarah Winchester\u2019s beautiful mansion. Although we\u2019ve been listed on plenty of \u201cworld\u2019s most haunted places\u201d lists, we encourage you to come and find out for yourself.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13221\" class=\"elementor-tab-title\" data-tab=\"21\" role=\"button\" aria-controls=\"elementor-tab-content-13221\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\"> Q: I Mailed In A Donation Request But Haven't Heard Back. What Do I Do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13221\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"21\" role=\"region\" aria-labelledby=\"elementor-tab-title-13221\"><p>Winchester Mystery House receives a large number of requests for donations to worthy causes, therefore we require all requests to be done through our donation request form <a href=\"https:\/\/winchestermysteryhouse.com\/donations\/\">here<\/a>. Donations requests via email, mail or phone will not be processed. We appreciate your understanding and thank you for your patience while we process your request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13222\" class=\"elementor-tab-title\" data-tab=\"22\" role=\"button\" aria-controls=\"elementor-tab-content-13222\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: I Have Some Antique Furniture\/Guns That I Would Like To Donate Or Sell To Winchester Mystery House, Are You Interested?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13222\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"22\" role=\"region\" aria-labelledby=\"elementor-tab-title-13222\"><p>At this time, we are not purchasing or receiving donations of any furnishings or guns that are not historically significant to our property.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13223\" class=\"elementor-tab-title\" data-tab=\"23\" role=\"button\" aria-controls=\"elementor-tab-content-13223\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Who Owns The Winchester Mystery House?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13223\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"23\" role=\"region\" aria-labelledby=\"elementor-tab-title-13223\"><p>It is owned by Winchester Mystery House\u00ae, LLC, a private organization dedicated to sharing Sarah Winchester\u2019s mysterious home in an unforgettable way.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13224\" class=\"elementor-tab-title\" data-tab=\"24\" role=\"button\" aria-controls=\"elementor-tab-content-13224\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Are There Any Discounts Available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13224\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"24\" role=\"region\" aria-labelledby=\"elementor-tab-title-13224\"><p>Throughout the year, we may offer seasonal or promotional discounts. Please see our Discounts &amp; Promotions page for current information on offerings.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13225\" class=\"elementor-tab-title\" data-tab=\"25\" role=\"button\" aria-controls=\"elementor-tab-content-13225\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: Is It Cheaper To Buy Tickets Online Or On Site At The Box Office?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13225\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"25\" role=\"region\" aria-labelledby=\"elementor-tab-title-13225\"><p>Guests that purchase onsite are given the first available tour, which during busy days may be up to a 1-2 hour wait time. The benefit of booking your tour online is securing your reservation for the desired time and planning your visit accordingly. There is no price difference for buying online versus at the box office.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13226\" class=\"elementor-tab-title\" data-tab=\"26\" role=\"button\" aria-controls=\"elementor-tab-content-13226\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Q: I Received A Ticket Voucher From An Auction Or Was Gifted Tickets. How Do I Redeem Them?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13226\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"26\" role=\"region\" aria-labelledby=\"elementor-tab-title-13226\"><p>If you have a ticket voucher or complimentary ticket, please come to the estate and redeem it at the box office. You will be put on the next available tour. If your voucher has a code, you may redeem that code online to book your tickets.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Q: What Are Your Operating Hours?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Open daily from 10AM-4PM on weekdays and 10AM-5PM on weekends (closed on Thanksgiving and Christmas Day).<\\\/p><p><strong>Closing times vary<\\\/strong>, please check our Buy Tickets page for current tour times or the top of our webpage for today&#8217;s hours. For any questions about this information, call us at 408-247-200.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Help! I'm Late For My Tour! What Do I Do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Because we are located in the San Francisco Bay Area, we understand all about traffic making you late for something! Never fear, our team will take care of you. If you are 5-10 minutes late, you can be caught up to your tour or we will get you placed on the next available tour.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Is There Parking Onsite?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, we have two complimentary parking lots available onsite. One is directly on property in the front and the other is directly behind us off of Olsen Drive. We do advise larger vehicles and RV\\u2019s to utilize the lot behind us. If both parking lots are full, you can find additional parking located at Santana Row. Please be aware that Olsen Drive does not permit on-street parking, and towing or ticketing may occur. We also offer lockers on site for valuables and luggage.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Is The Winchester Mystery House Child Friendly?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All that talk of paranormal sometimes worries parents that the tour will be too scary for children. Not to worry \\u2013 all ages are welcome and the Mansion Tour is very family friendly! Children four and under are free and ages 5-12 will need a ticket. We do ask that any minor be accompanied with an adult at any time. So go ahead, bring the family!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Can I Bring My Dog?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We love furry companions, but unfortunately, we do not allow pets on the estate except for service animals. Visiting and need a place to leave your pet? There are a few doggie day cares nearby.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Is The House Climate Controlled?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Due to the age of our historic home, there is no central air or heat. While we do have fans in the summertime and heaters in the wintertime, we cannot heat\\\/cool the entire house completely. We do advise all guests to dress for the time of year, light layers during summer and a warm jacket for winter. If you get uncomfortable on tour, please let your tour guide know and we will do our best to assist you.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Do You Hold Private Events Or Weddings?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, the Winchester Mystery House offers venue rentals for private events and weddings. Please head to our <a style=\\\"color: red;\\\" href=\\\"https:\\\/\\\/winchestermysteryhouse.com\\\/private-events-and-weddings\\\/\\\">event page<\\\/a> to learn more and submit an inquiry.<\\\/p><p>Please note: Overnight rentals and private paranormal investigations are not available to the general public.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Do You Have Group Tours Available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We are a very popular option for groups and would love to host you! We ask that our group tours are 20 or more guests. For school and youth groups, the minimums are 20. Please contact our team for more information.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Is There Anywhere I Can Buy Merchandise Online?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We get it, our gift shop is filled with some amazing stuff! We offer some items online at our <a href=\\\"https:\\\/\\\/shopwinchestermysteryhouse.com\\\/\\\">online shop<\\\/a>. If you saw something you really can\\u2019t live without, or need to do a return, please email gift@winchestermysteryhouse.com and we will do our best to help.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Do You Allow Paranormal Investigations, And Can I Do One On Property?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Over our 101 year history we have hosted famous investigators like Houdini, Sylvia Brown, James Van Praagh, Zak Bagans and most recently TAPS West Coast. We\\u2019ve been featured on Unsolved Mysteries, Ghost Adventures and many others. As the caretakers of Sarah Winchester\\u2019s home, we do not allow for guests to hold private investigations and extend our invitation for investigations selectively, ensuring that they will respect Sarah Winchester\\u2019s memory and her beautiful home. You can contact our marketing department to inquire further.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: I Took A Photo Before My Tour, But Didn't Buy It. Can I Still Do So?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Nothing worse that missing that one of kind photo. What\\u2019s the opposite of buyers remorse? Never fear, you can contact our photography vendor,\\u00a0<a href=\\\"mailto:Mysterypix2012@gmail.com\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Mystery Pix<\\\/a>\\u00a0to get your photos!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Are Photos Allowed On Tour?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We allow non-flash photography during daytime tours inside the mansion. There is still no photography during Halloween tours due to safety requirements. Videography or live streaming is not allowed on while on tour due to copyright. So, take some pics, share them on social and tag us @ winchestermysteryhouse.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Are There A Lot Of Stairs, And Is The House Easily Accessible Or Movable For Those With Disabilities?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There are 47 staircases in the mansion. Due to Sarah Winchester\\u2019s home being built in a period even prior to elevators, the house is not easily accessible. We do have three elevators she installed later in construction of the Winchester Mystery House\\u00ae, but due to safety of our guests, these are inoperable. We do offer a video access tour on the property, <a href=\\\"https:\\\/\\\/winchestermysteryhouse.com\\\/tours\\\/\\\">click here<\\\/a>\\u00a0for details.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Is The House Wheelchair Accessible?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Winchester Mystery House\\u00ae is a historic home and is not currently wheelchair accessible. However, the grounds and gift shop are wheelchair accessible. In addition, there is an ADA video tour available on property. The ADA tour includes a video tour in one of the accessible garden buildings and the self-guided Sarah Winchester Garden Tour. Please click the &#8220;Buy Tickets&#8221; button on the top of the page to view availability.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: I Think I Caught Something I Can't Explain In A Photo. Can You Look At It?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We have many guests who believe that they have captured something unexplained in a photo. While we would love to be able to confirm or deny that you did, the Winchester Mystery House\\u00ae staff are not photo experts. We do encourage you to post your photo on Instagram with hashtag #winchestermysteryhouse, and let the community decide!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: I Want To Have Engagement\\\/Graduation\\\/Any Other Photos Taken Of Me Professionally On The Outside Grounds, Is There A Charge For That?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Tickets to Sarah\\u2019s Winchester\\u2019s Garden Tour grants you access to the gardens and grounds if you would like to visit the estate.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Are There Overnight Stays?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Spending the night in an old Victorian mansion sounds like fun \\u2013 if you are into that sort of thing. But unfortunately, at this time, Winchester Mystery House\\u00ae is not open for overnight guests. We are always looking at offering new experiences, but for now you\\u2019ll have to settle in for the night somewhere else. However, a few times a year there are nighttime tours. Check any upcoming events for details.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Is There Food Onsite?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes! Our newly reopened Cafe 13 is open daily from 10 AM to 3 PM. Located inside of our gift shop, the cafe will be serving\\u00a0<span style=\\\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-style: var( --e-global-typography-text-font-style ); font-weight: var( --e-global-typography-text-font-weight ); text-transform: var( --e-global-typography-text-text-transform );\\\">breakfast, lunch, snacks, and drinks.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Is Food Allowed On Tours?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Unfortunately, food is not allowed on tours, however bottled beverages with a sealed cap are. We do encourage guests to bring a bottle of water on tour, especially during the warm summer months.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Is The House Really Haunted?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>That\\u2019s just part of the mystery, right? Since 1923, many guests and employees have experienced strange phenomena while inside Sarah Winchester\\u2019s beautiful mansion. Although we\\u2019ve been listed on plenty of \\u201cworld\\u2019s most haunted places\\u201d lists, we encourage you to come and find out for yourself.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: I Mailed In A Donation Request But Haven't Heard Back. What Do I Do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Winchester Mystery House receives a large number of requests for donations to worthy causes, therefore we require all requests to be done through our donation request form <a href=\\\"https:\\\/\\\/winchestermysteryhouse.com\\\/donations\\\/\\\">here<\\\/a>. Donations requests via email, mail or phone will not be processed. We appreciate your understanding and thank you for your patience while we process your request.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: I Have Some Antique Furniture\\\/Guns That I Would Like To Donate Or Sell To Winchester Mystery House, Are You Interested?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>At this time, we are not purchasing or receiving donations of any furnishings or guns that are not historically significant to our property.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Who Owns The Winchester Mystery House?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It is owned by Winchester Mystery House\\u00ae, LLC, a private organization dedicated to sharing Sarah Winchester\\u2019s mysterious home in an unforgettable way.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Are There Any Discounts Available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Throughout the year, we may offer seasonal or promotional discounts. Please see our Discounts &amp; Promotions page for current information on offerings.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: Is It Cheaper To Buy Tickets Online Or On Site At The Box Office?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Guests that purchase onsite are given the first available tour, which during busy days may be up to a 1-2 hour wait time. The benefit of booking your tour online is securing your reservation for the desired time and planning your visit accordingly. There is no price difference for buying online versus at the box office.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Q: I Received A Ticket Voucher From An Auction Or Was Gifted Tickets. How Do I Redeem Them?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you have a ticket voucher or complimentary ticket, please come to the estate and redeem it at the box office. You will be put on the next available tour. If your voucher has a code, you may redeem that code online to book your tickets.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a73bfd5 e-flex e-con-boxed e-con e-parent\" data-id=\"a73bfd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26fb549 elementor-widget elementor-widget-text-editor\" data-id=\"26fb549\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With a house as mysterious as this one, guests are bound to have questions. If one of your questions isn\u2019t covered below, please contact us at info@winchestermysteryhouse.com!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQS Q: What Are Your Operating Hours? Open daily from 10AM-4PM on weekdays and 10AM-5PM on weekends (closed on Thanksgiving and Christmas Day). Closing times vary, please check our Buy Tickets page for current tour times or the top of our webpage for today&#8217;s hours. For any questions about this information, call us at 408-247-200. 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